Delivery & Returns

Cosnatural will send the purchased goods to you as soon as possible after we receive your order but we cannot be responsible for delay in delivery for any cause out of our control.

Your order will normally be despatched within 24-48 hours if you place it between Monday and Friday. Any orders received on weekends or public holidays will be processed the next working day.

The following delivery options are currently available:


Delivery option

Price

Estimated delivery time

Standard UK delivery (for orders over £25)

free

3-5 working days

Standard UK delivery (for orders under £25)

£2.95

3-5 working days

First Class UK delivery (for orders over £55)

free

1-3 working days

First Class UK delivery (for orders under £55)

£3.50

1-3 working days

Airmail European delivery* (see the list of countries below):

   

Standard European Delivery (for orders under £35)

£5.95

5-14 working days

Standard European Delivery (for orders over £35 & under £70)

£3.95

5-14 working days

Standard European Delivery (for orders over £70)

free

5-14 working days

Airmail Worldwide delivery*

£10.15

7-21 working days

All UK orders are sent via Royal Mail.

All European and Worldwide orders are sent via Royal Mail Airmail.

*PLEASE NOTE: Avril nail polishes, Alba Botanica Aerosol Sprays and A'kin Dry Shampoo can only be sent within the UK.

                            For all international orders there is a 2kg limit. If your order is over 2kg, it will be cancelled and fully refunded.

European delivery covers the following countries:

Albania,  Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania(EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

We will send you a confirmation email once your order is despatched. After that you should normally receive your order within estimated delivery time shown in the table above. However some delays in the Royal Mail services are possible especially during festive seasons.

*PLEASE NOTE: If YOUR DELIVERY ADDRESS IS OUTSIDE EU, COSNATURAL WILL NOT TAKE RESPONSIBILITY FOR ANY IMPORT TAXES OR DUTIES IN THE DESTINATION COUNTRY. ANY CUSTOMS CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND YOU WILL NEED TO PAY IT DIRECTLY TO THE LOCAL CUSTOMS AUTHORITIES.

IF YOU HAVE ANY QUERIES REGARDING IMPORTS TAXES OR DUTIES, YOU SHOULD CONTACT YOUR LOCAL CUSTOMS OFFICE BEFORE PLACING YOUR ORDER.


Delivery Address

During the ordering process, please ensure that you specify the full and correct address for delivery including your full postal code and your contact telephone number. If you have entered an incorrect address and your order has been sent, we shall not be held responsible for non-delivery, any loss or damage to your products and we will not be able to replace your order. If Royal Mail returns your parcel to us, we will charge you for redelivery to the correct address.  No refunds are payable under these circumstances.


Lost/Damaged Order

The order is considered to be lost only if it has not been delivered within 28 days in the UK and 36 days worldwide. Though it is unlikely for deliveries to take such length of time, we are unable to arrange replacement or refund earlier.

We recommend you to inspect your purchased products upon receipt. If you discover that the products were damaged in transit please contact us as soon as possible on info@cosnatural.co.uk

In case your order is lost or damaged please follow our Return, Exchange and Refund Procedure below.


Order Cancellation

After placing your order, you have the right to cancel it at any time up to 7 days after the date of delivery for a full refund (excluding postage cost).

If you contact us before your order is despatched, we will not send the product/s to you and will refund the full payment including postage cost within 15 days.

If you inform us of your decision to cancel your order after it has been despatched or after it has been delivered to you, you will need to follow our Return, Exchange and Refund Procedure below.


Return, Exchange and Refund Procedure

If you wish to return the product/s, please first advise us by emailing your intentions to info@cosnatural.co.uk

Products returned under this Procedure shall be sent by recorded delivery to:

Cosnatural Ltd,
46 St Andrews Drive
Seaford, East Sussex, UK
BN25 2SD

Please note that we will be unable to offer refunds or exchanges on any opened or used product for reasons of hygiene.

You will be responsible for paying postage costs associated with returns under this procedure unless the product is incorrectly supplied, defective or damaged in which case we will pay the postage.

We will arrange a refund for the full price of any product properly returned by you in accordance with this returns procedure excluding the original delivery cost and charges of returning the product to us.

The refund will be processed within 15 days following the day your returned product is received. The refund will only be made to the card used when paying for the order. We will contact you when the returned product has been received and inform you when the credit has been made to your card account.

If you wish to exchange an item, you will pay any difference in cost of the item and any additional delivery fee.

For reasons of hygiene, some products such as unsealed mascaras, eyeliners, lip glosses, lipsticks, deodorants roll-on, etc. cannot be returned unless they remain sealed or are faulty. See more details in the individual product descriptions.

Whether the gift has been added to your order, this gift should be returned together with the rest of your order unopened and unused. If you do not return the gift product together with your order or the gift is not returned in resalable condition, we will deduct full retail price of the gift from your refund.