Privacy Policy

CosNatural Limited is GDPR compliant; we care deeply about the privacy of our customers and you can find all the information on how we process and store your personal data that you share with us below. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

We collect personal data that you share as part of subscribing to our newsletter, placing an order or creating an account at our website.

 

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What information we collect

In order to process and dispatch your order we have to collect some of your personal details. These include your name, email and delivery address. You enter these details during the checkout process or upon registering an account at www.cosnatural.co.uk. We cannot process any orders without having your name, email and delivery address. We might also keep any correspondence in case you contact us.

We may also collect information about your computer or mobile device, including where available your IP address, operating system and browser type, for system administration and web analytics. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

How we use your personal information

We will never share your email address with third-party providers unless you subscribe to our newsletter. We require every customer to provide a valid email address when placing an order at our website or registering an account. We will only use this email to communicate with you regarding any changes to your order or account unless you choose to subscribe to our newsletter as well.

Your name and delivery address is going to be displayed on the postage label of your order and hence it is shared with Royal Mail or courier delivery providers. This is the only way that we would ever share your delivery details with any third-party provider, otherwise your name and delivery address are never used or shared internally or externally apart from the shipping process.

We have an optional field to enter your phone number during the checkout process. This is entirely up to a customer whether to enter this information or not and the only time we will use this is to inform you in case there are any issues with shipping or delivering your order and we couldn’t reach you via email. Your phone number will be stored on our secure server and will never be shared with any third party individuals or companies.

Once placing an order you provide us with the required payment for the goods. CosNatural uses two payment providers: PayPal and SagePay in order to process each payment. Your billing address is the only information that is kept by CosNatural as we use this to generate your order invoice. We do not have access to any of your card details used to make the payment. All your card details are processed and stored by either PayPal or SagePay. We chose not to process and store our customers’ bank card details as this is a more secure option for our customers.


Requesting your personal information to be deleted

We store all personal information that you share with us indefinitely and can delete some of your information upon email request.

If you wish to delete your account on www.cosnatural.co.uk and all your personal details associated with it, you can send a request to info@cosnatural.co.uk and we will be happy to do this for you. Please note, we might need to check some of your account details in the email correspondence in order to confirm your ownership of the account. It can take up to 30 working days for us to process your request.

Unfortunately, we cannot delete any of your personal information associated with an order you place at at our website as we need this for financial reporting.

If you wish to be removed from our newsletter subscription please refer to the “Subscribing to CosNatural’s newsletter” section below.

Requesting your personal data from CosNatural:

We can provide your personal data that we store at CosNatural upon request. In order to receive this information, please email us at info@cosnatural.co.uk and we will send you a csv or pdf file with all of your personal data that we have. It can take up to 30 working days for us to process this request.


Subscribing to CosNatural’s newsletter

While we collect your email address to create an account or process the order, we never use it for marketing purposes or share it with third parties unless you subscribe to our newsletter.

There are a few ways that you can subscribe to CosNatural’s newsletter:

-       You can enter your email in the newsletter sign-up box on the home page;

-       You can tick a box to sign up for our newsletter during the checkout process;

-       You can also select an option to sign-up for a newsletter in your CosNatural account if you choose to create one.

If you choose to subscribe to our newsletter, we will store your email address in the CosNatural CMS system hosted on the secure server. We will also add your name and email to our MailChimp account as this is the provider that we use to send out a newsletter email to our customers. MailChimp is a well-established newsletter service provider and you can check their Privacy Policy here.


If you wish to unsubscribe from our newsletter, there are a few ways do so:

-       Click the unsubscribe option at the emailed newsletter footer which will automatically unsubscribe you from all future emails

-       Email us at info@cosnatural.co.uk and we will remove your details from our subscribers lists. This request might take us up to 30 working days to process.

-       Change newsletter preferences in your account if you have one


Cookies and user behaviour tracking

We do not have any cookies on our website as we strongly believe in the visitors’ right to browse other websites without being tracked for remarketing purposes.

We have Google Analytics tracking code installed on our website that sends to Google visitors’ IP address and their interactions with our website. We receive the aggregated data only, so we will never link your IP address to any particular actions you perform on our website.

This is done in order for us to better understand how users interact with our website and how we can improve its performance.

 

Disclosure of your information

We may disclose your personal information to third parties:

- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

ISUN Skincare - Affiliate Scheme information.

 

Please note that all ISUN products are listed on our website through ISUN affiliate programme. You can order and pay for ISUN products and we will process your order through the checkout process on our website. All ISUN products that you purchase on our website are packed and dispatched directly by ISUN from their warehouse in the UK with no additional charges. Please note that in order to fulfil your order we provide ISUN with your name and delivery address. No other personal details will be shared.

In case you purchase other products on our website together with ISUN, these products will be processed and dispatched by CosNatural. In this case you will get two parcels that can arrive at different time. One parcel will contain ISUN products and another parcel will contain all other products that you order on our website. All samples and eligible gift items will be placed in the parcel dispatched by CosNatural.

Please note that we cannot provide free samples and free gifts if you order only ISUN products on our website.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Third party website

Our website contains the links to third party websites. We are not responsible for privacy policies and practices of other websites. Please check their policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be published on this page and, where appropriate, you might be notified via email. However, we advise that you check this page regularly to keep up to date with any necessary changes.

Contact us

If you have any other questions on how we collect or process your personal data, please get in touch by emailing us on info@cosnatural.co.uk