Terms & Conditions

Please read these terms of use and sale carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and sale and that you agree to abide by them. If you do not agree to these terms of use and sale, please refrain from using our site.


Interpretation

In these terms “we” means Cosnatural Ltd (and “us” and “our” will be construed accordingly) and “you” means any our website user whether purchasing our products or not (and “your” will be construed accordingly) 


Information about us

Welcome to CosNatural. This website is operated by Cosnatural Ltd. We are a Limited Company registered in England and Wales under registration number 8639329. Our registered office is 46 St Andrews Drive, Seaford, East Sussex BN25 2SD, UK. 


Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you certify that all data provided by you is accurate and up to date.


Changes to the Terms

We retain the right to change or amend these Terms at any stage without prior notice. It is your responsibility to remain up to date with our Terms. If for some reason you do not agree with any changes or updates to our Terms you must refrain from using this website. If you use our website after the amendments to our Terms have been made it is automatically assumed that you consent to the new or updated Terms.


Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing another site via our website we advise you to check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


Ordering process

When you place your order on our website it is treated as an offer to purchase and we retain the right to cancel your order. We enter into a binding agreement with you only when we send a confirmation email that your order is despatched.

When you place your order on our website we will send a confirmation email with the details of your order. If any product you have ordered is not available we will contact you offering replacement or full refund. We will do our best to process your order as quickly as possible and it will usually take us 1-2 working days. However we reserve the right to extend this period and will send you a confirmation email with despatch details. We will only despatch your order once we receive a full payment for the order.


Prices

All prices on our website are quoted in pound sterling (£) and are inclusive of VAT at the current rates but exclude delivery costs which are detailed below. We may change the prices on our website at any time and without any prior notice.


Payment

We must receive full payment from you for an order before we despatch the Products. You can pay using any major credit/debit card or PayPal account. You confirm that the credit or debit card being used for any order placed is yours. All credit or debit cardholders are subject to a validation check and authorisation by the card issuer. If the card issuer refuses to authorise payment, we will not be liable for any delay or non delivery.


Delivery

Cosnatural will send the purchased goods to you as soon as possible after we receive your order but we cannot be responsible for delay in delivery for any cause out of our control.

Your order will normally be despatched within 24-48 hours if you place it between Monday and Friday. Any orders received on weekends or public holidays will be processed the next working day.

The following delivery options are currently available:


Delivery option

Price

Estimated delivery time

Standard UK delivery (for orders over £25)

free

3-5 working days

Standard UK delivery (for orders under £25)

£3.15

3-5 working days

First Class UK delivery (for orders over £55)

free

1-3 working days

First Class UK delivery (for orders under £55)

£4.15

1-3 working days

Airmail Standard European delivery* (see the list of countries below):

 

 

Standard European Delivery (for orders under £35)

£6.45

5-14 working days

Standard European  Delivery (for orders over £35 & under £70)

£4.45

5-14 working days

Standard European Delivery (for orders over £70)

free

5-14 working days

Airmail Worldwide delivery*

£10.15

7-21 working days

All UK orders are sent via Royal Mail.

All European and Worldwide orders are sent via Royal Mail Airmail.

*PLEASE NOTE: Avril nail polishes, Alba Botanica Aerosol Sprays and A'kin Dry Shampoo can only be sent within the UK.

                             For all international orders there is a 2kg limit. If your order is over 2kg, it will be cancelled and fully refunded.

European delivery covers the following countries:

Albania,  Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

We will send you a confirmation email once your order is despatched. After that you should normally receive your order within estimated delivery time shown in the table above. However some delays in the Royal Mail services are possible especially during festive seasons.

*PLEASE NOTE: If YOUR DELIVERY ADDRESS IS OUTSIDE EU, COSNATURAL WILL NOT TAKE RESPONSIBILITY FOR ANY IMPORT TAXES OR DUTIES IN THE DESTINATION COUNTRY. Any customs CHARGES are the sole responsibility of the customer AND you WILL need to pay IT directly TO THE LOCAL CUSTOMS AUTHORITIES.

IF YOU HAVE ANY QUERIES REGARDING IMPORTS TAXES OR DUTIES, YOU SHOULD CONTACT YOUR LOCAL CUSTOMS OFFICE BEFORE PLACING YOUR ORDER.


Delivery Address

During the ordering process, please ensure that you specify the full and correct address for delivery including your full postal code and your contact telephone number. If you have entered an incorrect address and your order has been sent, we shall not be held responsible for non-delivery, any loss or damage to your products and we will not be able to replace your order. If Royal Mail returns your parcel to us, we will charge you for redelivery to the correct address.  No refunds are payable under these circumstances.


Lost/Damaged Order

The order is considered to be lost only if it has not been delivered within 28 days in the UK and 36 days worldwide. Though it is unlikely for deliveries to take such length of time, we are unable to arrange replacement or refund earlier.

We recommend you to inspect your purchased products upon receipt. If you discover that the products were damaged in transit please contact us as soon as possible on info@cosnatural.co.uk

In case your order is lost or damaged please follow our Return, Exchange and Refund Procedure below.


Order Cancellation

After placing your order, you have the right to cancel it at any time up to 7 days after the date of delivery for a full refund (excluding postage cost).

If you contact us before your order is despatched, we will not send the product/s to you and will refund the full payment including postage cost within 15 days.

If you inform us of your decision to cancel your order after it has been despatched or after it has been delivered to you, you will need to follow our Return, Exchange and Refund Procedure below.


Return, Exchange and Refund Procedure

If you wish to return the product/s, please first advise us by emailing your intentions to info@cosnatural.co.uk

Products returned under this Procedure shall be sent by recorded delivery to:

Cosnatural Ltd,
46 St Andrews Drive
Seaford, East Sussex, UK
BN25 2SD

Please note that we will be unable to offer refunds or exchanges on any opened or used product for reasons of hygiene.

You will be responsible for paying postage costs associated with returns under this procedure unless the product is incorrectly supplied, defective or damaged in which case we will pay the postage.

We will arrange a refund for the full price of any product properly returned by you in accordance with this returns procedure excluding the original delivery cost and charges of returning the product to us.

The refund will be processed within 15 days following the day your returned product is received. The refund will only be made to the card used when paying for the order. We will contact you when the returned product has been received and inform you when the credit has been made to your card account.

If you wish to exchange an item, you will pay any difference in cost of the item and any additional delivery fee.

For reasons of hygiene, some products such as unsealed mascaras, eyeliners, lip glosses, lipsticks, deodorants roll-on, etc. cannot be returned unless they remain sealed or are faulty. See more details in the individual product descriptions.

Whether the gift has been added to your order, this gift should be returned together with the rest of your order unopened and unused. If you do not return the gift product together with your order or the gift is not returned in resalable condition, we will deduct full retail price of the gift from your refund. 

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